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house Bill H.R. 3621

Call Center Consumer's Right to Know Act

Bill Details

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Call Center Consumer's Right to Know Act

Official Title

To require employees at a call center who either initiate or receive telephone calls to disclose the physical location of such employees.


Call Center Consumer's Right to Know Act - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of such employee at the beginning of such call. Requires such corporation or subsidiary to annually certify to the Federal Trade Commission (FTC) their compliance with such requirement. Subjects noncomplying corporations or subsidiaries to such civil penalties as the FTC may prescribe. Directs the FTC to prescribe rules for effective monitoring and compliance with such requirement.

bill Progress

  • Not enacted
    The President has not signed this bill
  • The senate has not voted
  • The house has not voted
      house Committees
      Committee on Energy and Commerce
      Consumer Protection and Commerce
    IntroducedSeptember 22nd, 2009

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