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bill Progress


  • Not enacted
    The President has not signed this bill
  • The senate has not voted
  • The house has not voted
      house Committees
      House Committee on Energy and Commerce
      Commerce, Manufacturing, and Trade
      House Committee on Armed Services
      House Committee on Oversight and Government Reform
      House Committee on Education and the Workforce
      Workforce Protections
    IntroducedAugust 1st, 2013

What is it?

Requires the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas. Makes companies that employ overseas call centers ineligible for Federal grants or guaranteed loans. Mandates disclosure of the physical location of business agents engaging in customer service communications. Provides U.S. consumers with the right to be transferred to a customer service agent located in the United States. 

Impact

Provides greater transparency in regard to whether or not American companies are employing American workers. Has the potential to create jobs in the U.S.

Cost

A CBO cost estimate is not available at this time.

More Information

Of Note: 

-The Senate bill, S. 1565, is identical. 

-The bill also states that civilian and defense-related government contractors would give preference to U.S. employers who do not appear on the overseas call center list. 

AKA

United States Call Center Worker and Consumer Protection Act of 2013

Official Title

To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.

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