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      house Committees
      House Committee on Financial Services
    IntroducedMarch 12th, 2009

Bill Details

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Financial Consumer Hotline Act of 2009

Official Title

To amend the Federal Financial Institutions Examination Council Act to require the Council to establish a single telephone number that consumers with complaints or inquiries could call and be routed to the appropriate Federal banking agency or State bank supervisor, and for other purposes.


Financial Consumer Hotline Act of 2009 - Amends the Federal Financial Institutions Examination Council Act of 1978 to require federal financial institution regulatory agencies, coordinating through the Federal Financial Institutions Examination Council, to establish: (1) a single, toll-free telephone number for consumer complaints and inquiries concerning institutions under their jurisdiction; and (2) a system for routing such calls to the federal financial institution regulatory agency that primarily supervises the financial institution, or that is otherwise the appropriate agency to address the subject of the complaint or inquiry. Cites circumstances under which state agencies may receive appropriate call transfers from such federal systems.

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