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Do You Support a Law Cracking Down on Hidden Fees in Cable and Internet Bills?

Do you support more upfront fees in internet and cable bills?

by Countable | Updated on 2.20.19

What’s the story?

  • A duo of Democrats are introducing a bill that would require phone, cable, and internet service providers (ISPs) to include all surcharges in the prices they advertise.

What are both sides saying?

  • The Truth-in-Billing, Remedies and User Empowerment over Fees ('TRUE Fees') Act was introduced by Sen. Edward Markey (D-MA) Rep. Anna Eshoo (D-CA) .
  • "For too long customers have been surprised each month to find that their cable, phone and internet bills are much higher than the advertised price. The TRUE Fees Act would put an end to these advertising practices that only confuse consumers about the true costs," Markey said in a release.
"If phone, cable and internet companies won't be fully transparent with consumers, then Congress should act," Markey added.
  • Consumer Reports, which has attempted to draw attention to the issue with its “What the Fee?!” campaign, touted the legislation as being “simple, straightforward, and effective.”
“The TRUE Fees Act would address the out-of-control fee problem in the telecommunications marketplace and deliver much-needed transparency for cable and internet providers’ unnecessarily-complicated billing practices,” Consumer Reports said.
  • The Internet & Television Association, a trade group for U.S. broadband and pay television industries, said cable-service providers “are transparent about pricing and deliver itemized bills to customers” through monthly statements and their websites.

What do you think?

Do you support the TRUE Fees Act? Or do you feel cable-service provides are adequately transparent? Take action and tell your reps, then share your thoughts below.

—Josh Herman

(Photo Credit: iStockphoto.com / MartinPrescott)

Countable

Written by Countable

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(304)
  • TrulyTexan
    Voted Support
    02/20/2019
    ···

    No one should ever be charged an un-itemized bill.

    Like (31)
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  • Nathan
    02/20/2019
    ···

    I would support it but there is no way to mass advertise when each county or city has different communications fees. The best way to fix this is to allow greater competition. If another company comes in and can lower fees and deliver better service then they will succeed and push other companies to do the same. Our options will soon explode if the technology that is being worked On currently take off. 5g, satellite and other airborne solutions will change the way we get internet.

    Like (18)
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  • Chad
    Voted Oppose
    02/20/2019
    ···

    I don’t want more government. Many of these fees are a result of government regulations. This bill is nothing more than the problem (government) creating false transparency and will likely result in greater cost to the consumer. I would rather the problem go away.

    Like (11)
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  • Sunday
    Voted Support
    02/20/2019
    ···

    I fully support the Transparency in Fees Bill and hope that you will vote Yes. Consumers have too long been held hostage to the whims of these companies. Thank you.

    Like (23)
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  • Catherine
    02/21/2019
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    Much needs to be done regarding communication companies. This a a good place to start. Let’s crackdown on the hidden fees and also make them stop moving items around on their monthly statements to make it easier for us to compare monthly charges.

    Like (8)
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  • JTJ
    Voted Oppose
    02/21/2019
    ···

    This is not the governments business.

    Like (7)
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  • Kodiwodi
    Voted Support
    02/21/2019
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    Actually, I support Net Neutrality and the prosecution of Ajit Pai.

    Like (12)
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  • Donna
    Voted Support
    02/20/2019
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    These charges are outrageous!

    Like (11)
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  • Sandra
    Voted Support
    02/21/2019
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    My internet bill and yes I still have a home phone is 105.00 a month. 80.00 of that is for actual use, the rest is tax after tax, regulatory fees both state and federal. I got rid of satellite TV as it was up to 80 a month for basic pick your own channels for 39 a month. Dish then said 10 more for network TV then they raised it to 12. Want news, 10 more and then the taxes for everything and anything. Now the states are wanting to tax on streaming services after we already pay tax on internet service. Just stop already.

    Like (11)
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  • Mark
    Voted Support
    02/21/2019
    ···

    Yes my internet & Satellite cable bills are outrageous. Majority of the time I don't understand all of these extra fees are for and why.

    Like (11)
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  • Denise
    Voted Support
    02/20/2019
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    Stop cheating the people

    Like (9)
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  • Carlos
    Voted Support
    02/21/2019
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    This would help older people know their actual cost and not get screwed over from the company

    Like (9)
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  • I.Got.an.Idea...
    Voted Support
    02/21/2019
    ···

    Didn’t we have this with previous consumer protections that were repealed by Republicans?

    Like (8)
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  • DrCindyBean
    Voted Support
    02/21/2019
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    Crack down on hidden fees in internet and cable bills! Yes.

    Like (7)
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  • UTEngie
    Voted Support
    02/21/2019
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    The US needs to get on board of including all fees & taxes in pricing for all items. It's already done with gasoline. American consumers should know how much items cost up-front.

    Like (7)
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  • Glowurm
    Voted Support
    02/21/2019
    ···

    Amen!

    Like (7)
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  • Rick
    Voted Support
    02/21/2019
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    My wife and I, like many Americans, are on a tight budget. When companies have hidden fees they sneak out more and more of our money for services that are all but mandatory in this day and age. Please make the cable and internet companies be honest about what their services cost.

    Like (5)
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  • Jann
    Voted Support
    02/20/2019
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    Well hidden charges are criminal in any situation.

    Like (5)
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  • Simon
    Voted Support
    02/20/2019
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    Too often telecommunications companies like Comcast Cable/Xfinity, Century Link, and other telephone and Internet Service Providers put unexpected charges onto bills. Sometimes, they are $3/month at a time for several months. Other times, the charges jump by $40. Their Customer Services are NOT easily accessible. The companies hope customers will give up trying to contact them and just pay. There are late payment charges if you wait too long trying to contact them. Declaration of billing charges should be upfront and SIMPLE to understand - NOT hidden

    Like (5)
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  • Frank
    Voted Support
    02/21/2019
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    Cable companies should disclose all the fees associated with their services. Basically they are getting away with highway robbery and fraud for not telling their customers! Once again lobbyists strike again with our idiots in government! More transparency is a mus,

    Like (5)
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