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Polls: Americans Aren't Happy With Their Health Insurance - Are You?

by Axios | 11.13.18

Consumers aren’t too wild about their health insurance companies, according to the latest evaluation from the American Customer Satisfaction Index.

How it works: The ACSI is based on interviews with about 250,000 people per year about different industries. It assigns a numerical score, between 0 and 100, to each company and sector it covers.

  • Health insurance scored a 73 this year — near the bottom of the pack among the industries surveyed. (For context, health insurers tied with airlines.)
  • Consumers were especially dissatisfied with insurers’ call centers, and said information from their insurers is often difficult to understand.

“Health insurance is, by far, the most problematic and least satisfying category in the sector, in part because it is also the most complicated and controversial,” the survey says.

Axios

Written by Axios

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(79)
  • Dave
    Voted No
    11/13/2018
    ···

    Consumers aren’t too wild about their health insurance companies, according to the latest evaluation. Trump and the GOP are defunding, stripping everything they can to make ACA (Obamacare) not work, not make it better. The lobbyists for the for profit insurance companies are the middleman and not the government. No check or balances, other than for profit. Insurance companies get to get and set what they will cover. Consumer will always loose with this model!

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  • DrCindyBean
    Voted Maybe
    11/13/2018
    ···

    Keep ACA and strengthen it. Keep essential health benefits. Keep real pre existing conditions coverage. Eventually we need to move to Medicare for all.

    Like (9)
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  • David
    11/13/2018
    ···

    It’s truly humorous to read the comments complaining about insurance companies and co-pays and out of pocket costs from those who have so adamantly written against Obamacare and universal single payer healthcare. Universal Single Payer Healthcare would solve many problems.

    Like (6)
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  • James
    Voted Yes
    11/13/2018
    ···

    It’s the insurance companies that mess things up! Coverage and deductibles and what they won’t cover! What a bunch of crap! The healthcare system Itself like the quality of medical care and hospital care is pretty damned good compared to the rest of the world! We have top notch medical schools and doctors and nurses and YES! It’s not cheap! I’m thankful that I served Our country and my VA healthcare in Milwaukee is Top Notch! That VA partners with the Medical college of Wisconsin which is a top notch school! All of our specialists and surgeons come from There! I don’t have to deal with Obamacare or insurance companies! I have to copay as I’m not 50% service connected disabled but I have no complaints! What drives up the costs for the rest of you is when all the dummies run into the emergency room with a cold or the flu! That ties up the system!

    Like (4)
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  • KansasTamale
    Voted No
    11/13/2018
    ···

    ACA needed fixing & Republican States needed to expand Medicaid BUT NO. The Republicans TRIED to ERASE THE FIRST HEALTHCARE FOF ALL SAVE IT FIX IT MAKE IT HEALTHCARE FOR ALL NO PRE-EXISTING CONDITIONS.

    Like (12)
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  • TexasTRex
    Voted Maybe
    11/13/2018
    ···

    What health insurance?! Too expensive from work and won’t go on socialized medicine. Don’t agree that I am required to contribute to someone else’s insurance either , especially considering I don’t have any myself.

    Like (7)
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  • Ken
    11/14/2018
    ···

    How can we help families acquire affordable health care. GET IT. HEALTH CARE. Everbody talks about health insurance. We want affordable health care. Not affordable insurance.

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  • Ronald
    Voted Yes
    11/13/2018
    ···

    "Insurance" is not "Health Care".

    Like (1)
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  • Daryl
    Voted No
    11/14/2018
    ···

    Free Market healthcare is something that can never cover everyone. Insurance companies are businesses that are run off investors. The nature of that means they calculate the risk of having to pay out on claims, those projected costs, against their pool to determine who and what can be covered for what premium and what percentage of payout. Because they have shareholder responsibility to profit it is impossible for them to deliver comprehensive coverage. Prior to 1976 healthcare in the country was none profit. Afterwards the cost of healthcare was 5% of GDP and a typical plan provided by your employer covered 80% and no premium to employee. Today the cost is 18% of GDP shared premiums and typically only 60% coverage of allowed services. This trend will continue. It will cost more and deliver less. It has to! But here is the thing. Insurance is something you buy to cover you in the event of something happening that you couldn’t pay for. Insurance companies do not provide anything to us. They get paid to be the gate keeper between us and our healthcare provider and tells us what services we can have and if we can have them. But we as Americans don’t need insurance companies to cover us because we have the money in the General Fund. Medicare is a single payer system that we already have and is very successful. All we need to do is open it up to all and fund it. It will be cheaper because we would be paying out of pocket for services not covered by insurance companies. We won’t be paying for insurance company lobbyists , lawyers, advertising, exorbitant executive salaries, multi-payer administration or shareholder profits. Every developed nation in the world has had one form or another of single payer healthcare and has had for decades. It works and with better outcomes. Demand Medicare for All

    Like (9)
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  • Mare
    Voted No
    11/13/2018
    ···

    The USA is one of the wealthiest countries and one of the only highly developed countries that don’t have universal health care for all. But we manage to pay for most R&D cost to pharmaceutical companies. Why are we so far behind everyone else in healthcare, education and helping the environment.

    Like (8)
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  • Peter
    Voted No
    11/13/2018
    ···

    It is time for Medicare for All. Illness does not discriminate. Even those who live healthily and are financially responsible can be ruined by an expensive diagnosis such as cancer. That is why we must all bear the cost of health care for each other's benefit.

    Like (6)
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  • Kendy
    Voted No
    11/14/2018
    ···

    Healthcare is bankrupting my family. I have two autoimmune disorders as well as type one diabetes. These are things I was born with and nothing I could do or change about my life would’ve kept this from happening. We pay super high premiums through my husband‘s employer. They cover hardly anything and the co-pays for my medication and doctors visits are ridiculous. There are many times that we have to choose between groceries and medication. No one in this country should ever be in that position.

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  • Gary
    Voted No
    11/13/2018
    ···

    We have the most expensive health care in the world yet rank poorly in healthcare management. As a senior citizen and retired physician I am appalled at the cost of health care. There is no oversight by congress concerning outrageous drug cost and even for generic drugs that have been on the market for years. Only a single payer payer system will keep costs in check. The average American doesn’t have the knowledge required to know who to turn to when medical and pharmaceutical costs bankrupt them. There is no one to help. Certainly my Republican Senator is not on my side.

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  • JTJ
    Voted Maybe
    11/14/2018
    ···

    What health insurance? I finally gave it up in 2014. What’s the point? Premiums doubled and the deductibles tripled. If I have insurance or not, if I get sick or am injured, I will be faced with bankruptcy. Thanks obama, it wasn’t perfect before, but now it’s pointless.

    Like (5)
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  • Marc
    Voted No
    11/13/2018
    ···

    Trump has gutted most of the benefits of health insurance. Universal healthcare

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  • JeremyLovesYouAll
    Voted No
    11/14/2018
    ···

    I am about to die because of health care. I can’t get clinics to fill my pills yet and all doctors in my area are booked for too long. I already had a gap in coverage and been stretching out my medicine trying not to kill myself. This healthcare system failed me and it’s failing too many of U.S.. We are dying! 3 of 4 surgeons willing to do surgery i have mris/paperwork and still can’t get my pills filled because a county change and the process took too long just to transfer address in same state and now I may have to end my life. I am barely holding on because of help from CANNABIS AND CBD OIL! Let’s depopulate all of us disabled folks! I just got denied disability for my second time btw which took years! I have advanced RA, Schmorl’s Nodes, buldging discs, pinched nerves that shoot to my pinky and big toe, etc., and now I can barely move and they STILL won’t be able to give me the medicine I’ve been on for years for at least another month. I don’t HAVE YET ANOTHER MONTH WHEN I NEED MAJOR SURGERY! Fuck AmeriKKKa! So many of our “leaders” are going to hell. Peace and love each other while this trash world is still working guys! I love you all and forgive you for not understanding PAIN. But you are murdering people with this shitty healthcare system. Good people who did nothing but the right things are being KILLED by my stupid government. Welcome to the “slow genocide”. Worship your idols and your mony from lobbyists and your Big Oil and Big Pharma “gods” for as long as you can I guess. I guess for people like me it’s better luck next time or start sucking d*ck for drugs or something, I don’t know, I’m not gay, but I’m also not one who would usually say I may die soon either, but alas, this is my life. I am still here. Fighting. Praying for a miracle, or for my government and California’s healthcare system to actually help people, and not kill them instead.

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  • Cathy
    Voted No
    11/13/2018
    ···

    Too expensive with extremely high deductibles and out of pocket costs

    Like (3)
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  • RachtheResistor
    Voted Maybe
    11/14/2018
    ···

    I am seriously on the fence about healthcare. When I was pregnant with twins and I got fired I’ve had a huge shift in my healthcare stance. Before it was just me and my husband, my job took great care of me. Then I got pregnant and was fired... I couldn’t afford the Cobra coverage. I had to make some serious choices about what I could and couldn’t do. I did eventually get emergency pregnancy coverage from the State and almost everything was covered. I paid for a single x-ray of my child’s chest the day after he was born. This made it possible for me to survive. My husband didn’t have a great job and didn’t have insurance at the time either. We were paycheck to paycheck. I lived on unemployment, WIC, and CHIP until I found a job a 18 months after I was fired. The instant I had a job with real coverage, I stopped going to WIC, and I took my kids off CHIP as soon as I could. I paid more than half my salary every two weeks to cover my family. Programs need to be in place and easily accessible to those in need. You should never be put in a place between deciding which bill/ bills to put off paying, what utilities you can live without and your insurance premiums. Obamacare is hugely divisive, but it’s a step in the right direction. It is a framework that needs to be built upon. It’s not perfect, but it does more to help than harm. Insurance companies had YEARS to get their shit together before the ACA took effect, but they invested in fighting the law, not working within the law. Am I happy with my current coverage? 85% of the time, sure. I’m satisfied enough that I’m not going to complain. But I’ve lived in both sides and not having any coverage frightens me more than having less than perfect coverage.

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  • Marylynn
    11/14/2018
    ···

    I'd like my insurance to cover everything, it's really sickening that eyeglasses/exams aren't always covered. You have to purchase separate dental insurance, which doesn't cover much. Hearing aids aren't normally covered. If you're going to insurance someone, it should be for their entire body.

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  • Ashley
    Voted No
    11/14/2018
    ···

    While Virginia has opened up low cost insurance I still don’t qualify so in order to get insurance I have to pay $600 a month. After paying rent, utilities, and other things I can’t afford another $600 a month for healthcare only. Everyone should have access to a low cost good coverage insurance.

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  • Stewart
    Voted No
    11/14/2018
    ···

    Health care should be non profit that goes for pharmaceuticals also.

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